Symfoni Request manages all requests in your company, irrespective of whether they are internal or external requests. Symfoni Request makes it easy to control a request’s status, as well as allocate the resources required to resolve requests.
Symfoni Request is a process system that supports service desk activities. It helps prioritize the allocation of qualified resources to resolve requests. All communication concerning a request is registered in a single location, making it available and understandable to relevant company staff. This also ensures that a request’s status and progress is kept up-to-date.
Symfoni Request can automate the response process. This is by sending automatic predefined template-based answers at various stages of the process. It is also possible to create templates, thereby allowing Symfoni Request to provide effective answers to customers throughout the process.
Read more about Symfoni Request in our product sheet here (PDF file).