i-Support

i-Support creates an overview of tasks. It also ensures that your company has a high-level of access to this information. It does this by making it easy and simple to register, follow-up and escalate specific tasks in an organization. Because i-Support stores all tasks, correspondence and diverse activities, it becomes easy for your company to ensure a high level of service as well as maintain an overview of pending support issues.

i-Support is a process-oriented solution that directs all types of queries and registers these in a structured manner. This ensures that issues are answered within an agreed upon response time and in accordance with agreed upon conditions. i-Support from Symfoni can be used in an IT department or even for helpdesk/service desk functions. It can also be used in a customer support department that receives and manages customer queries.

Read more about i-Support in our product sheet here (PDF file).