February 6th the new Symfoni Customers Service and Support will be launched. The aim is to become even better at handling service and support requests, by using of a more effective system that crosses the national boarders.
 
Symfoni Software's Service and Support department consists of skillful consultants that will receive, register and handle the customers requests.

The support department will solve the task/defect or make sure that the problem is passed on to a person with the right competencies.
 
We use all the competencies that we have in our Nordic offices, in order to secure the quality of our service and also provide the customers with a faster reply.

The Service and Support department can offer a group of highly qualified consultants. All of them have several years of experience, which means that they are used to handling many different types of problems for our customers.
 
In addition to the qualified consultants you will find at Symfoni, we can also make use of support from our IBM Business Partner, in order to handle requests that are related to our suppliers.
 
 
All requests to Symfoni Support should include: 

  

• Contact information about the person sending in the defect/task
• Contact information about the person that the response should be sent to
  A detailed description of the the defect/task and also description of possible efforts that have already been undertaken
• Information about how critical the defect/task is, in relation to the Service Levels that are decided upon in the Service and Support agreement.

 
Each case will be thoroughly evaluated so that the customer always will receive a well documented solution to the problem.

As a customer you will be informed via mail, when the solution process begins, every time something new occurs and naturally also when the case closes. Everything is reported so that it is possible to follow the progress of the case.
 
For you as a customer, the automatic reply that will be generated from our system will be in English, as this is our corporate language. 
 
All inquiries are registered in our joint system. You can use one of the following e-mail addresses: 

support@symfonisoftware.dk, support@symfoni.no, support@symfoni-software.se, support@symfoni.com

Country specific telephone numbers and opening hours:
 
Norway +47 800 83 583 Monday-Friday 8:30-16:00 (except national holidays)
 
Denmark +45 7022 5767 Monday-Thursday 8:30-16:30, Friday 8:30-15:30 (except national holidays)
 
Sweden +46 70389 3004 Monday-Friday 9:00-15:00 (except national holidays)